Term Conditions Group Service


Cancellation policy
If you cancel your booking, we will apply our cancellation fees. Your cancellation will be accepted once we receive a written confirmation of the cancellation. If you cancel a service: - More than 30 days before the service: no cancellation fees will be applied - From 29 days to 15 days prior to the service: 50% of the total amount will be returned - From 14 days prior to the service or in case of you don’t advise: no refund

Bad Weather Conditions
The Captain retains the right to choose if it’s necessary to cancel/ postpone* a service according to the weather forecast and his experience. If we cancel the tour because of the weather, you’ll be completely refunded. * If client and boat are both available

The boat will leave at the prearranged time, no delays will be accepted. In case of delay, there will be no refund.

Terms and conditions - Depending on the number of people, the price changes - If you have booked a tour/transfer and the day of the service you ask for a photo shooting/wedding service, price will be different. - The company has the right to change/cancel the service if need be after having warned the client. If the client can’t accept the change, he/she will be completely refunded. - The company has the right to change the boat with another similar boat. - If the boat is damaged or the captain is unwell, the company will look for another boat/captain with no extra charge. If the other boat/captain is not available, the client will be totally refunded. - It is possible to board, with no extra charge, small luggage. If luggage is big, then there will be extra charge.

Taxi Boat Varenna
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