Lake Como boat trips FAQ

THE ANSWERS TO YOUR QUESTIONS.

Have a look on our Lake Como boat trips FAQ

Lake Como boat trips FAQ explains how to choose and pay our Lake Como cruises on a water taxi. You can discover beautiful sights on board of "Bionda",
our venetian-style taxi boat. We are ready to offer you the best boat trip on Lake Como and ee are at your disposal. Not only for group tours and private tours, but also for weddings and special events! With our Lake Como cruise your day trip will be unforgettable. Choose Taxi Boat Varenna and contact us!


General info

1Can I smoke on board?
Safety is our prime concern. Smoking is not permitted at any time on board.
2There is a toilet on board?
No, but there are always toilets immediately before departure and straight after the arrival. The longest sector across all of our tours is usually 2 hours.
3The boat has the necessary safety equipment?
The boat carries the necessary safety equipment. In particular: lifejackets for all passengers suitable for adults and kids; a fire extinguisher; fresh drinking water per person; paddles; an anchor; an air horn; waterproof floating torch with spare bulbs and batteries; first aid kit; sea-band wrist band (drug free nausea relief).
4Where is Taxi Boat Varenna?
Our operational base and meeting point for passengers is usually at our floating dock in Varenna. Here our customers can enjoy a gelato prior to departure (there are two good ice-cream shops just in front of our dock).
5How many passengers can fit your boat?
Up to 18 passengers for a simple transfer. For a boat tour we recommend a capacity up to 13/14 passengers. For larger groups, we can organize a tour using a small fleet of boats in cooperation with other taxi boat drivers.
6Which languages do you speak?
We speak Italian and fluent English.
7I'm travelling with my dog, can I bring him on board?
Sure, we love animals that are used to being around the water! However you can take your pet with you only in a private tour.
8Complaints
We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible.
9Can we carry a baby stroller on board?
Yes, you can carry a baby stroller but you need to close it while we’re cruising.
10Can we decide our drop off point the same day of the tour?
Yes, we’re flexible but it’s better if you choose your drop off point during your reservation as we will know the exact route of your tour.

Payment

1Is there any extra fees that I will have to pay on top of the listed price?
No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.
2How can I pay?
There are many ways. Choose the method that is the most convenient for you: cash, credit card, PayPal, Bank/Wire Transfer.
3How much does a Tour Cost?
The prices for group tours and private tours are already available on my website. To receive a quote for a tailored tour, please send us an email describing what you would like to do, when and how much time you have available, and we will send you a personalized offer. Rest assured, our prices and quality of services are among the most competitive on the lake!

Reservation

1What happen if i cancel my booking?
Any cancellation must be notified to us in writing and will only be effective upon receipt of such written notification. We will refund your deposit according to our Cancellations and Refunds Policies.
2Do I have to make a reservation or can I just show up?
No, but we recommended to do it. Reservations are required for guarantying a spot on our tours.
3What happen if alter my booking?
If you wish to alter your booking (for example, changing the date or time of your tour), we will use all our reasonable efforts to comply with your request. All exchanges are dependent on availability.
4Cancellation policy
Taxi Boat Varenna reserves the right to cancel a scheduled cruise for any reason up until the time of departure. Cancellations are unlikely EXCEPT in the event of inclement weather. Typical weather conditions that warrant cancellations are high winds causing high waves along the lakeshore, dense fog along the lakeshore, or severe lightning. Weather conditions on Lake Como do change quickly and while we are pleased to make as many trips as possible, safety is our greatest concern.
In the event of cruise cancellation, we will inform our passengers via phone, email and text message at the soonest. Full refund will be made with suggestion of possible alternative options.
Please be advised of this especially if you are traveling from a long distance or have an extremely inflexible schedule. You may call/contact us with concerns about a cancellation the day of your cruise.
Please note that in the event of light rain without strong winds or big waves we will NOT cancel any tour, as it does not prevent us from having an enjoyable and safe experience.

Taxi Boat Varenna
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