General Info

Safety is our prime concern. Smoking is not permitted at any time on board.

No, but there are always toilets immediately before departure and straight after the arrival. The longest sector across all of our tours is usually 2 hours.

The boat carries the necessary safety equipment. In particular: lifejackets for all passengers suitable for adults and kids; a fire extinguisher; fresh drinking water per person; paddles; an anchor; an air horn; waterproof floating torch with spare bulbs and batteries; first aid kit; sea-band wrist band (drug free nausea relief).

Our operational base and meeting point for passengers is usually at our floating dock in Varenna. Here our customers can enjoy a gelato prior to departure (there are two good ice-cream shops just in front of our dock).

Up to 18 passengers for a simple transfer. For a boat tour we recommend a capacity up to 15/16 passengers. For larger groups, we can organize a tour using a small fleet of boats in cooperation with other taxi boat drivers.

 

We speak Italian and fluent English.

Sure, we love animals that are used to being around the water! However you can take your pet with you only in a private tour.

We do not expect and certainly do not want dissatisfied customers, but in the event that you are not entirely satisfied with the service offered, you should notify any complaint to our office as soon as possible.

Payment

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

There are many ways. Choose the method that is the most convenient for you: cash, credit card, PayPal, Bank/Wire Transfer.

The prices for group tours are already available on my website. To receive a quote for a private tour, please send us an email describing what you would like to do, when and how much time you have available, and we will send you a personalized offer. Rest assured, our prices and quality of services are among the most competitive on the lake!

A deposit of 50% of the total sum for your Tour/Transfer is required to confirm your reservation prior to departure. Payment can be made either by bank transfer, credit card or PayPal. The balance of the Tour/Transfer is due on the day of the Tour/Transfer. If the balance is not paid when due, Taxi Boat Varenna reserves the right to regard the reservation as cancelled.

Reservation

Any cancellation must be notified to us in writing and will only be effective upon receipt of such written notification. We will refund your deposit according to our Cancellations and Refunds Policies. If cancellation takes place more than 7 days prior to departure of your tour you will receive a full refund. After that period a cancellation charge will apply. NO REFUNDS or EXCHANGES will be granted after the time of your scheduled tour. NO EXCEPTIONS.

Upon request, we are more than happy to send our cancellation policy. Ask for details.

No, but we recommended to do it. Reservations are required for guarantying a spot on our tours.

 

If you wish to alter your booking (for example, changing the date or time of your tour), we will use all our reasonable efforts to comply with your request. All exchanges are dependent on availability.

 

Taxi Boat Varenna reserves the right to cancel a scheduled cruise for any reason up until the time of departure. Cancellations are unlikely EXCEPT in the event of inclement weather. Typical weather conditions that warrant cancellations are high winds causing high waves along the lakeshore, dense fog along the lakeshore, or severe lightning. Weather conditions on Lake Como do change quickly and while we are pleased to make as many trips as possible, safety is our greatest concern.

In the event of cruise cancellation, we will inform our passengers via phone, email and text message at the soonest. Full refund will be made with suggestion of possible alternative options.

Please be advised of this especially if you are traveling from a long distance or have an extremely inflexible schedule. You may call/contact us with concerns about a cancellation the day of your cruise.

Please note that in the event of light rain without strong winds or big waves we will NOT cancel any tour, as it does not prevent us from having an enjoyable and safe experience.